ultrabet Privacy Policy

1 Who We Are

ultrabet is an online casino platform operating at ultrabet.win. When this Privacy Policy refers to "ultrabet", "we", "us", or "our", it means the ultrabet platform and the team responsible for operating it.

ultrabet acts as the data controller for the personal information collected through the platform. This means we are responsible for deciding how and why your personal data is processed. If you have any questions about how your data is handled, you can contact us directly at [email protected].

This Privacy Policy applies to all players who register an account at ultrabet, visit the website, or use the ultrabet mobile app. It covers all personal data collected through these channels.

2 Data We Collect

ultrabet collects personal data in several ways — directly from you when you register or use the platform, automatically when you interact with the site, and from third parties where necessary for verification or payment processing.

Information you provide directly:

• Full name and date of birth (required for account registration and age verification)
• Email address and phone number (used for account communication and security)
• Residential address (required for identity verification)
• Government-issued ID documents (required for KYC verification before withdrawal)
• Payment method details (required to process deposits and withdrawals)
• Any information you provide when contacting support

Information collected automatically:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited, time spent on the platform, and click behaviour
• Session data including login times and duration
• Game activity including bets placed, games played, and outcomes

Information from third parties:

• Identity verification results from KYC service providers
• Transaction confirmation data from payment processors
• Fraud screening results from security service providers

Summary of data collected:

3 How We Use Your Data

ultrabet uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. We do not use your data for purposes that are unrelated to your use of ultrabet.

• Account management: Creating and maintaining your ultrabet account, verifying your identity, and keeping your account secure.
• Transaction processing: Processing your deposits and withdrawals, verifying payment methods, and maintaining accurate financial records.
• Legal compliance: Meeting our obligations under applicable anti-money laundering (AML) laws, age verification requirements, and other regulatory obligations.
• Fraud prevention: Detecting and preventing fraudulent activity, bonus abuse, and other prohibited conduct on the platform.
• Customer support: Responding to your queries, resolving disputes, and providing assistance when you contact our support team.
• Platform improvement: Analysing usage patterns to improve the ultrabet platform, fix bugs, and develop new features.
• Communications: Sending you account-related notifications, security alerts, and — where you have opted in — promotional communications about ultrabet offers.
• Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling and providing appropriate support tools.

ultrabet will never use your personal data to make automated decisions that have a significant legal or similarly significant effect on you without giving you the opportunity to request human review of that decision.

4 Legal Basis for Processing

ultrabet processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing:

• Contract performance: Processing that is necessary to operate your ultrabet account and deliver the services you have signed up for — including processing transactions and managing your gameplay.
• Legal obligation: Processing required to comply with applicable laws, including identity verification, anti-money laundering checks, and record-keeping obligations.
• Legitimate interests: Processing carried out for ultrabet's legitimate business interests, such as fraud prevention, platform security, and improving the service — provided these interests are not overridden by your rights.
• Consent: Where we rely on your consent — for example, for sending promotional emails — you can withdraw that consent at any time by contacting support or using the unsubscribe link in any marketing email.

5 Data Sharing

ultrabet does not sell your personal data. We share your data only with trusted third parties where it is necessary to operate the platform or comply with legal requirements. All third parties who receive your data are required to handle it securely and in accordance with applicable data protection law.

• Payment processors: To process your deposits and withdrawals. These providers receive only the financial data necessary to complete the transaction.
• Identity verification providers: To verify your identity and age as required by our KYC obligations. These providers process your ID documents and return a verification result.
• Fraud prevention services: To screen transactions and account activity for signs of fraud or money laundering.
• IT and hosting providers: To host the ultrabet platform and maintain its technical infrastructure. These providers act as data processors under our instruction.
• Regulatory and law enforcement authorities: Where we are legally required to disclose information — for example, in response to a court order or regulatory investigation.

6 Cookies

ultrabet uses cookies and similar tracking technologies on the platform. Cookies are small text files stored on your device that help the platform function correctly and allow us to understand how it is being used.

Types of cookies we use:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect your account. These cannot be disabled without affecting platform functionality.
• Functional cookies: Remember your preferences, such as your language settings and display options, so you don't have to set them every time you visit.
• Analytics cookies: Help us understand how players use the platform — which pages are visited most, where players encounter issues, and how the overall experience can be improved. This data is aggregated and anonymised.

You can manage or disable cookies through your browser settings at any time. Note that disabling essential cookies may affect your ability to use certain features of the ultrabet platform, including staying logged in.

7 Data Retention

ultrabet retains your personal data for as long as it is needed for the purpose it was collected, or as required by applicable law. We do not hold data longer than necessary.

• Account data: Retained for the duration of your account and for a period of up to 5 years after account closure, as required by anti-money laundering regulations.
• Transaction records: Retained for a minimum of 5 years from the date of the transaction, in line with financial record-keeping requirements.
• KYC documents: Retained for the period required by applicable law, typically 5 years from the end of the business relationship.
• Support communications: Retained for up to 3 years from the date of the last communication, to allow us to reference previous interactions if needed.
• Technical and usage data: Typically retained for up to 12 months, after which it is aggregated or deleted.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

8 Your Rights

You have a number of rights over your personal data held by ultrabet. These rights are listed below. To exercise any of them, contact our support team at [email protected]. We will respond within 30 days.

9 Data Security

ultrabet takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration.

• All data transmitted between your device and the ultrabet platform is encrypted using TLS (Transport Layer Security).
• Sensitive data such as payment information and ID documents is stored using strong encryption at rest.
• Access to personal data within ultrabet is restricted to staff who need it to perform their job functions, and is subject to strict access controls.
• Our systems are regularly monitored for vulnerabilities and subject to periodic security reviews.
• In the event of a data breach that poses a risk to your rights, ultrabet will notify affected players and relevant authorities as required by law.

While ultrabet takes every reasonable precaution to protect your data, no system is completely immune to security risks. You also play a role in keeping your account secure — use a strong, unique password and never share your login credentials with anyone.

10 Children's Privacy

The ultrabet platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use the platform.

If ultrabet becomes aware that personal data has been collected from a person under 18, that account will be closed immediately and all associated data will be deleted. If you believe a minor has registered an account at ultrabet, please contact us at [email protected] so we can investigate and take appropriate action.

11 Policy Updates

ultrabet may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make changes, the updated policy will be published on this page with a revised "last updated" date.

For significant changes that materially affect how we use your data, ultrabet will notify registered players via email or an in-platform notification before the changes take effect. We encourage you to review this page periodically so you are always aware of how your data is being handled.

Your continued use of the ultrabet platform after a policy update constitutes your acknowledgement of the updated Privacy Policy.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ultrabet handles your personal data, please get in touch with our support team. We're available 24/7 and will do our best to respond promptly.

Email: [email protected]

You can also reach us via the live chat feature available on the platform when you are logged in. For data-related requests such as access, correction, or deletion, please contact us from the email address registered to your ultrabet account so we can verify your identity before processing the request.